Delivering Business Value

All businesses have challenges to meet.

At Genesis, we listen to our customers to understand what these challenges are. Then we work with them to build a solution which not only supports these challenges but delivers long term benefits to their business.

Below are some examples of how Genesis has helped its customers.

The Challenge

To Move away from web based email to a central solution which provided access to shared Calenders, Tasks and Contacts, with full back up.

Engineering Supplies Ltd, Andover
The Solution

Hosted Exchange for 9 users, Hosted Microsoft Communications Services, all security, licences and back up with full support, automatic synching of mail, tasks, calender and contacts.
The Benefit

We can now provide a more efficient service to our customers with access to distribution list for email communications. We are able to plan our time better via access to shared calenders and task management.
The Challenge

To consolidate mobile voice and data (broadband and email) services on a single network, with comprehensive UK coverage.

Selex Sistemi Integrati Ltd, Portsmouth
The Solution

Converge all mobile communications onto the Vodafone network. Improved communications between HO teams, local account managers and technical support.
The Benefit

We now have better control of our mobile communications and have experienced increased customer service levels from Genesis - with lead times for service delivery being reduced significantly. We are now extending this service to all our staff.
The Challenge

To have a fully supported and managed email solution - updated from Exchange 2003 to 2007. The marketing team is currently tasked with managing this, which is impacting on their original tasks.

Somar, Cornwall
The Solution

Hosted Exchange - fully managed and supported by experts 24/7. Mailbox users upgraded to a 2007.
The Benefit

We explored the cost of bringing the IT support in-house instead of outsourcing it as a hosted solution. The cost benefit was £14,000 per annum. Our marketing managers can now focus their time on supporting the growth of our business.
The Challenge

All business communications with different providers - Mobile, Fixed Line and Broadband. Time consuming dealing with multiple contacts and expensive when savings can be made from having all our services with one provider.

Chapel Street Motors, Wigan
The Solution

Multi products solution, bringing together our mobile voice, fixed line and broadband services into one suppliers with one point of contacts.
The Benefit

Business communications are much easier to manage and we now recieve just one bill for all our services. We anticipate our annual saving are £3,500 just on the mobile service.
The Challenge

Multiple mobile accounts with the same provider, resulting in inefficient tariffs. Issues with access emails through the mobile device resulting in down time.

AML Electrical, Bradford
The Solution

All mobiles accounts combined onto a new shared tariff. Mobile email users transferred to BlackBerry for a more efficient solution.
The Benefit

Savings on mobile voice calls alone around £3,000 per annum. Staff now have a resilient mobile email solution which means that they have the ability to receive and respond to emails in a timely and effectively manner.
The Challenge

The reporting tool within the existing tracking solution did not give the level of detail required by senior management in order to determine driver behaviour; this would be required to manage costs more efficiently.

Marks Electrical, Nottingham
The Solution

Genesis implemented an xTrack solution which enabled the delivery of a full set of reports regarding driver behaviour.
The Benefit

We currently spend over £200,000 per annum on fuel; we expect to see savings of between 5-8% on this by utilising the reporting functionality to feedback to drivers. This equated to a minimum saving of around £10,400 per annum in this area alone.
The Challenge

Monthly mobile bills were on the rise. Each user on the account received a separate bill. Customer service levels were declining fast.

Riverside College, Widnes
The Solution

Genesis consolidated our mobile solution with all handsets under one contract. The online billing solution, MyAccount meant that we could access our mobile account 24/7; giving us the ability to make changes to user details and run simple reports to determine useage.
The Benefit

The consolidation has meant savings of over 30% for the duration of the 2 year contract.
The Challenge

As a charity we need to ensure we get the best value and manage costs tightly - every penny can make a difference.

Neighbourhood Networks, Glasgow
The Solution

New tariffs introduced which gave free calls to other users on the account. Text bundles increased.
The Benefit

Genesis have provided a good value service with a single point of contact for all our account needs. Support was a concern however their telephone account management has been excellent.
The Challenge

The company was using a web mail account (AOL) which looked unprofessional and took time to clear out unwanted spam. Without their own mail server, they needed a professional exchange server which required a large capital investment. They also wanted to enable remote workers to access emails and the internet when they were out of the office.

Reflex Moodys,

Sailsbury
The Solution

Genesis provided Hosted Exchange 2007 mailbox with shared folders, contacts and tasks, and an overall 1GB mailbox capacity with Windows mobile tariffs and devices included.
The Benefit

The huge increase in efficiency has allowed the sales support team to take on additional tasks, leading to savings of £40K per annum. Plus an estimated £25K per annum has been saved by no longer dealing with IT issues.

Efficiency has increased across the whole business, the sales people are more productive leading to a 5% increase in sales with an estimated £45K revenue giving a total saving of over £100K.
The Challenge

Pall-Ex had limited customer management system, no clear visibility of customer management processes, no prospective lead and customer data management system and no effective means of driving sales.

Pall-Ex,

Leicester
The Solution

Hosted CRM has enabled Pall-Ex to monitor and manage their customer and member companies more effectively and to generate more sales leads.
The Benefit

Pall-Ex now enjoys an effective customer management system with clear visibility of customer management processes. Prospective leads and customer data are now managed in CRM, business efficiency has increased, whilst Genesis' Hosting and Mobilisation Solutions are expected to save the company £52K in the first year alone.
The Challenge

Pall-Ex needed to upgrade to Exchange 2007 as Exchange 2003 would require support costs. There were problems managing emails, mailboxes were not scalable whilst virus and spam filters would cost 6k a year to renew. Too much time was being spent managing emails and if the single server crashed emails stopped working.

Pall-Ex

Leicester
The Solution

Genesis provided Hosted Exchange 2007 with a MailSafe Solution, various mailboxes, and mobilised email to BlackBerry and Windows Mobile devices according to staff requirements.
The Benefit

Pall-Ex's Hosted Exchange 2007 does not require support costs, with MailSafe all emails are stored for 5 years. Mailboxes can adapt to staff numbers and individual requirements whilst no time required to manage emails. If Pall Ex server goes down, emails still work on hosted platform and remote workers stay in touch with BlackBerry and Windows Mobile devices
The Challenge

Contracts Warehouse needed to be able to operate from any location using any equipement. This is seen by many of their competitors as an expensive luxury, however, they see it as a necessity.

Their existing system was operational although it relied upon POP3 accounts, a Sage CRM system and the safe keeping of laptops.

Contracts Warehouse, Derby
The Solution

Genesis has provided a fully hosted Exchange and CRM system. The system allows access from any PC (worldwide) and therefore is better suited to Contracts Warehouse's operational processes.
The Benefit

The solution provides the ability to work remotely so the management team can spend more time working and less time travelling. In addition, it enables them to share their work with offsite teams which has previously been hard to set up. The company is now able to spend more time on core tasks, regardless of where each team member is working and the quality of work has improved.