Media Centre
Welcome to the Genesis Communications media centre.
Here you can listen to the views of our customers in our service podcasts and watch our latest video case studies.
| Title | |
|---|---|
| Eyre & Elliston customer review meeting February 2009 |
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| We listen as Adrian Ross (Service Relationship Manager) and Kelly Carver (Customer Relations Manager) hold a customer review meeting with David Monteith from Eyre and Elliston. | |
| Genesis Hosted CRM 4 November 2008 |
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| Genesis implemented a Microsoft CRM solution in 2007. In this video, listen to key stakeholders from across the business talk about their experiences and the benefits of using CRM 4. | |
| Improving Service Quality November 2008 |
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| Improving Service Quality with Lynne Mill, Customer Operations Director. Interview with Dave Catterson from Dart Group plc comprising Jet2.com and Fowler Welsh Cool Chain. | |
| Customer Knows Best November 2008 |
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| Lynne Mills, Customer Operations Director at Genesis talks about her experience acting undercover as a customer, in order to look at the level of customer service provided in a different light. In this podcast, you will join Lynne on her journey as she discovers the realities of the Genesis service, through the eyes of the customer with various scenarios and queries - an invaluable exercise in evaluating true business performance. |