Terms of Service

Here are the general terms and conditions applied to the following Genesis Communications Limited services and products: Airtime, Hardware, Fixed Line, Broadband, Vehicle Tracking and Hosting.

These apply to the use of services that you have selected from Genesis and when ordering, you agreed to be bound by the terms and conditions set out on this site.  

• Airtime Terms & Conditions (download pdf here)
• Hardware Terms & Conditions (download pdf here)
• Handsets Total Service Cover Terms & Conditions (download pdf here)
• Data Cards Total Service Cover Terms & Conditions (download pdf here)
• Fixed Line Terms & Conditions (download pdf here)
• Broadband Terms & Conditions (download pdf here)
• Vehicle Tracking Terms & Conditions (download pdf here)
• Hosting Terms & Conditions (download pdf here)
• Complaints Policy (download pdf here)
• Returns Policy (download pdf here)
• Code of Practice (download pdf here)

Download Adobe Reader here.